Indulge Decor
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Indulge Décor Customer Care

 

Internet Orders: Your order will be processed the next business day. Indulge Décor ships Monday thru Friday from Houston, Texas, via UPS. Your shipping options and costs will be presented during checkout. We cannot ship to post office boxes. Most items ship within 48 hours. Upon shipping, you will receive an automated confirmation email with a tracking number. Once the merchandise is in the hands of the carrier, the risk of loss and title passes to you. You may track your order via the UPS website.

 

If an item is unavailable we will contact you promptly. You may cancel any backordered items that have not yet shipped.


Shipping Policies and Rates
Internet orders are shipped via UPS standard delivery.  If you need an alternate shipping option, please contact us at 713.888.0181 or info@indulgedecor.com.  A sales tax of 8.25% will be added to items being delivered to the state of Texas. Shipping rates are based on order total.  
 
Order Total                        Shipping Cost
Up to $100                       $            12.00
$100 to $299                   $            16.00
$300 to $499                   $            18.00
$500 to $699                   $            22.00
$700 to $999                   $            25.00
 



 

Custom Shipping: Our larger pieces require custom crating and shipping. These items are noted on the website.  We will quote you a price for delivery. Questions about custom shipping can be directed to info@indulgedecor.com or call 713.888.0181. If you are emailing your inquiry, please include the item(s) that you would like to have shipped and the destination zip code.

 


Returns & Exchanges: Merchandise purchased at indulgedecor.com may be returned within 30 days of purchase for store credit only. The merchandise must be in the original condition, wrapped in the original packaging, receipt included, and insured for the full amount. All original and return shipping costs are non-refundable unless the product is deemed defective or damaged. Please pack the items securely and return to:

 

Indulge Décor

2903 Saint Street

Houston, TX 77027

 

Any questions or inquiries about returns can be directed to info@indulgedecor.com or call 713.888.0181.

 

Payment: Indulgedecor.com accepts Visa, Mastercard, American Express, and Discover. All credit card transactions are secure and Indulge Décor does not keep your credit card information.

 

Security 

Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.